Returns & Exchanges
At Mountaineer Brand, we stand behind our natural products and want you to be completely satisfied with your grooming experience. If you are not happy with your purchase, you may return it within 30 days for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the specific items you wish to return or exchange to receive a Return Authorization.
Package Your Items
Securely pack the products in their original packaging, ensuring the items are protected to prevent damage during transit back to our facility.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or your local post office.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing